The owner of the online store babyshop.ee (hereinafter the Online Store) is Babyshop OÜ (registration code 14201647), located at Tammsaare tee 56, Tallinn.
Validity of the sales contract, product and price information
The terms and conditions of sale apply when purchasing goods from the Online Store.
The prices of the products sold in the Online Store are indicated next to the products. A fee for delivering the goods is added to the price.
The delivery fee for the goods depends on the buyer's location and the method of delivery. The delivery fee is displayed to the buyer when placing an order.
Information about the goods is provided in the Online Store directly next to the goods.
Placing an order
To order goods, you must add the desired products to the shopping cart. To place an order, you must fill in the required data fields and select the appropriate method of delivery of the products. Then, the amount of the fee is displayed on the screen, which can be paid via a bank link or other payment solution.
The contract enters into force upon receipt of the amount due to be paid to the Online Store's current account.
If the ordered goods cannot be delivered due to the end of the goods or for another reason, the buyer will be notified as soon as possible and the money paid (including the costs of delivering the goods) will generally be refunded within 1-2 business days. Depending on the payment method, receipt may take up to 7 business days.
Delivery
The shipping costs of the goods are borne by the buyer and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia generally reach the destination specified by the buyer within 3-7 business days from the entry into force of the sales contract. Delivery outside Estonia takes place within 10 calendar days.
In exceptional cases, the goods are entitled to be delivered within up to 30 calendar days.
If the Online Store has informed the buyer on the website or in the order confirmation about delivery problems and a deadline exceeding 30 calendar days, the deadline published by the Online Store will apply.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days [depending on the products, the buyer may not have the right of withdrawal, in which case the corresponding products and services must be listed and they must meet the conditions listed in § 53, subsection 4 of the Law of Obligations Act]. The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of return, the ordered goods may not be used in any way other than what is necessary to verify the nature, properties and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for a purpose other than what is necessary to verify the nature, properties and functioning of the goods or if they show signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
To return the goods, you must submit a withdrawal form, the form of which can be found here: withdrawal form, and send it to the e-mail address (pood@babyshop.ee) no later than 14 days after receiving the goods.
The costs of returning the goods are borne by the buyer, unless the reason for the return is that the item to be returned does not correspond to the order (e.g. a wrong or defective item).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online store will refund to the buyer immediately, but no later than 14 days after receiving the withdrawal form, all fees received from the buyer under the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided evidence that he has returned the item, depending on which occurs first.
If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not required to refund the consumer the cost that exceeds the cost associated with the standard delivery method.
The Online Store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the Online Store has been indicated significantly below the market price of the goods due to an error.
Right to file a claim
The Online Store is liable for any non-conformity or defect of the goods sold to the buyer that already existed at the time of delivery of the goods and that becomes apparent within two years of the delivery of the goods to the buyer. During the first year of the delivery of the goods to the buyer, it is assumed that the defect already existed at the time of delivery of the goods. It is the Online Store's obligation to rebut this presumption.
The buyer has the right to contact the online store within two months of the discovery of a defect by sending an e-mail to pood@babyshop.ee or calling: 772 3399. The online store is not responsible for defects that have arisen after the delivery of the goods due to the consumer's actions or inaction (incorrect use, accident, etc.) or if it is normal wear and tear due to normal use of the item.
If the goods purchased from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store will return all fees associated with the sales contract.
The online store responds to the complaint submitted by the consumer in writing or in a form that allows written reproduction within 15 days.
Direct marketing and processing of personal data
What personal data is processed
− name, telephone number and e-mail address;
− delivery address of the goods;
− bank account number;
− cost of goods and services and payment-related data (purchase history);
− customer support data.
For what purpose is personal data processed
Personal data is used to manage customer orders and deliver goods.
Purchase history data (purchase date, goods, quantity, customer data) is used to compile an overview of purchased goods and services, analyze customer preferences and, among other things, resolve consumer disputes.
The bank account number is used to return payments to the customer.
Personal data such as e-mail, telephone number, customer name are processed to resolve issues related to the provision of goods and services (customer support). E-mail is also used to send invoices and the phone number is used to notify the parcel machine of the goods that have arrived.
Legal basis
The processing of personal data is carried out for the purpose of fulfilling the contract concluded with the customer (management of customer orders, delivery, return of goods and payments).
The processing of personal data is carried out to fulfill a legal obligation (e.g. accounting).
The processing of personal data is necessary due to the legitimate interest of the controller, which consists in collecting purchase history data for the purpose of resolving possible consumer disputes.
Access to and correction of personal data
Personal data can be accessed and corrected in the user profile of the online store or through customer support. If the purchase has been made without a user account, then personal data can be accessed through customer support. If the request for access to personal data has been submitted electronically, the information will also be provided via publicly available electronic means.
Withdrawal of consent
If the processing of personal data is carried out on the basis of the customer's consent, the customer has the right to withdraw consent under the customer account settings or by notifying customer support by e-mail.
Storage
When closing the online store customer account, personal data will be deleted, except for personal data (purchase history data) that need to be stored for accounting or to resolve consumer disputes.
In the case of disputes related to payments and consumer disputes, personal data will be stored until the claim is fulfilled or the statute of limitations expires.
Personal data contained in the original accounting documents will be stored for seven years.
Restriction
The customer has the right to request restriction of the processing of his personal data if the data is incorrect or incomplete or if his personal data is processed unlawfully.
Objections
The customer has the right to object to the processing of his personal data if he has reason to believe that there is no legal basis for the processing of his personal data.
Deletion
To delete personal data, you must contact customer support by e-mail. The deletion request will be responded to no later than within a month and the period for which the data will be deleted will be specified. The response to the request will also indicate which personal data will not be deleted and on what legal basis and reason.
Transfer
A request for the transfer of personal data submitted by e-mail will be responded to no later than within a month. Customer support will verify the identity of the person and inform you about the personal data that is subject to transfer.
Direct marketing communications
The e-mail address and telephone number will be used to send direct marketing communications if the customer has given their consent. If the customer does not wish to receive direct marketing communications, they must select the appropriate link in the footer of the e-mail or contact customer support.
If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to both the initial and further processing of his or her personal data, including profiling related to direct marketing, by informing customer support by e-mail (the relevant information must be provided clearly and separately from any other information).
Dispute resolution
Disputes related to the processing of personal data are resolved through customer support (CONTACT INFORMATION). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).
Dispute resolution
If the buyer has any complaints regarding the Online Store, they must be sent by e-mail to pood@babyshop.ee or by phone: 772 3399.
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer may contact the Consumer Disputes Committee. The procedural terms and conditions can be viewed and an application submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store.
The review of the buyer's complaint by the Commission is free of charge. The buyer may turn to the European Union's consumer dispute resolution platform.